Twitter revealed in its monthly compliance report for India that it received a total of 158 complaints—mainly abuse (75), defamation (15), hateful conduct (25), and misinformation—for the period September 26 to October. 16) related to. 25. The company disclosed that it took action against a total of 604 URLs.
In addition, Twitter processed 40 complaints that were appealing the account suspension. Out of 40 complaints, 6 of account suspensions were reversed depending on the specifics of the situation, but other accounts remain suspended.
This report is in compliance with the Information Technology (Intermediate Guidelines and Digital Media Code of Conduct) Rules, 2021, which makes it mandatory for Twitter to publish monthly compliance reports, containing details of users’ complaints through India Grievance Mechanism and Action Taken . As well as information related to Twitter’s proactive surveillance efforts under IT regulations.
Interestingly, the complaints processed for the period (September-October) between August 26 and September 25 are 18 per cent less than the complaints processed in the previous period.
In India, Twitter users can report complaints through the grievance mechanism using the contact details available on the Grievance Officer – India page. Twitter does not require users to be registered with the site or have a Twitter User ID in order to file a complaint.
The social media giant says users don’t need to tweet directly or file a complaint from the account when logging into Twitter, reports can be made through Twitter’s help center.
Twitter also has measures in place to proactively monitor and flag content for featuring child sexual abuse material (CSAM). This includes media, text, illustrations and computer-generated images on Twitter feeds and in-direct messages. Twitter uses the same technology and responds in the same way to monitor or promote content related to terroristic activity.
Using CSAM surveillance technology, Twitter suspended more than 29,939 accounts for non-consensual nudity and child sexual abuse, and similar content. The company also suspended 4,072 accounts for promoting terrorism.